Why Somfy Collects Personal Information
Somfy strives to provide superior service to its customers. Collecting certain personal information helps Somfy achieve this goal by providing you with more convenient access to the Site and the Services and by ensuring that Somfy meets its internal quality standards.
What Information is Collect by Somfy or its Contributors and When
Upon registering your Somfy TaHomA® controller, you were asked to provide personal information, such as your name, address, phone number, e-mail address and desired password. Somfy or its Contributors may have also collect other information at the time of installation, such as the serial number of your Somfy controller, the date of purchase and any information relating to a support or service issue. No payment information collected by your Somfy authorized reseller is retained or stored by your reseller.
Other information collected during the use of the Services may include last log-in date, certain information collected from your controller device, including log files, device information and network information, as well as that information further set forth below under Site Visit Tracking Technologies.
Somfy and its Contributors may collect this information from you in person during initial purchase and installation of your controller hardware, via conversations or messages exchanged over phone or internet, and through automated systems that log your use of the Services.
Site Visit Tracking Technologies
A cookie is a unique alphanumeric identifier that websites use to help identify the number of unique visitors to a website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus and thus pose no threat to you. Servers and sites other than the one placing the cookie on your hard drive cannot read the cookie, and no personal information can be gathered by other servers from the cookie. If you prefer not to enable cookies or to disable them, you may do so through your web browser’s security settings. Please note that certain features of the Site may not be available once cookies have been disabled.
Like most websites, the Site gathers certain information automatically and stores it in log files. This information includes internet protocol (“IP”) addresses, browser type, operating system, internet service provider (“ISP”), referring/exit pages, date/time stamp of access, and clickstream data. When you visit the Site, the servers automatically log your IP address, the time and duration of your visit, and the time and duration spent on the pages of the Site which you view. If you arrive at the Site by clicking a paid advertisement or a link in an e-mail, then the server will capture information that tracks your visit from that link. If you arrive at the Site by clicking on a non-paid source, such as a search engine result or link on another website, the server may capture information that tracks your visit from that source, to the extent available. Somfy uses this information to analyze trends, to administer the Site, to track users’ movements around the Site and to gather demographic information about Somfy users as a whole. Somfy will not use the information collected to market directly to you without your consent.
When Somfy Discloses Your Information
At times Somfy may be required by law or litigation to disclose your personal information. Somfy may also disclose information about you if it determines that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How Somfy Protects Your Personal Information
Somfy and its Contributors take administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The Site, including the TaHomA® software, uses MD5 encryption when collecting and storing your password. This protects your password from unauthorized access. You can also help Somfy by taking precautions to protect your personal data when you are on the Internet. Be sure to select a password that includes a combination of upper and lowercase letters and numbers which is more difficult to guess
Integrity of Your Personal Information
Somfy has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided. You can help Somfy ensure that your contact information and preferences are accurate, complete, and up to date contacting your Somfy authorized reseller when you move or otherwise change your contact information.
Somfy uses various security measures to protect the information that it collects, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us on a computer system located in a controlled facility with a limited access. Somfy databases are accessible only by Somfy, Contributors or other third parties on a need to know basis and who have entered into and are bound by a confidentiality and non-disclosure agreement with Somfy.
Links to Non-Somfy Websites
Somfy’s Commitment to Your Privacy
Somfy abides by the safe harbor framework (the "Safe Harbor Principles") established by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union.
If you believe that any personal information Somfy has about you is incorrect, or is, has been, or might be used inappropriately, please contact us at , and we will take steps to correct or delete the information, or restrict its use, as appropriate.
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